1. Conditions of Contract
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A. China Eastern Airlines carries passengers on flights (or other modes of transport where indicated) in China and elsewhere on contracts that consist of:
these Terms and Conditions;
China Eastern Airlines General Conditions of Carriage (Passenger and Baggage), available on request, and any applicable tariffs filed by China Eastern Airlines with regulatory bodies;
International conventions and Chinese laws; and
China Eastern Airlines ' oral or written directions to passengers.
In the event of any inconsistency between these Terms and Conditions and the General Conditions of Carriage, the General Conditions of Carriage shall prevail.
B. If China Eastern Airlines issues a ticket or boarding pass for another carrier's flight, it does so only as an agent for that carrier.
C. Unless otherwise stated, a ticket is valid for one year from the issue date.
D. China Eastern Airlines will use efforts to carry you and your baggage reasonably in accordance with the date and time of the flight(s) specified, but does not guarantee it will be able to do so. Schedules may change without notice.
E. You must:
comply with all applicable government travel requirements, including obtaining visas to enter the countries to which you are travelling; and
check in by the required check-in time.
F. The contract between you and China Eastern Airlines, including any exclusion or limitation of liability, applies to benefit:
China Eastern Airlines ' employees, agents and representatives;
all other carriers used by China Eastern Airlines to carry you; and
those other carriers' employees, agents and representatives, and China Eastern Airlines hold that benefit on trust for them, and can, if requested by them, enforce it on their behalf.
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2. Carry on Baggage Allowances |
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Passengers (except infants+) are allowed the following baggage
| Route |
Piece Allowance & Dimensions |
Weight Allowance |
All domestic
&International |
First:
2 x 115cm (45 in) bags
Business/ Economy:
1 x 115cm (45 in) bag |
Total 10kg (22lbs)
5kg (11lbs) |
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| 3. Checked Baggage Allowances |
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Passengers (except infants+) are allowed the following baggage. No single item may exceed 32kg in weight.
Route |
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Piece Allowance and Dimensions |
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Weight Allowance |
Chinese Domestic |
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NIL |
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First: 40kg (88lbs)
Business: 30kg (66lbs)
Economy: 20kg (44lbs)
Total dimensions* of each piece must not exceed 200cm (79 in)
Infants: 10kg (22lbs) |
Travel to/from central & South America and
Canada
via the Pacific |
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First/Business: 2 pieces
Total dimensions* of each piece must not exceed 158cm (62 in)
Economy: 2 pieces
Total dimensions* of the 2 pieces must not exceed 273cm (107 in) with no 1 piece exceeding 158cm (62 in)
Infants+: 1 piece
Total dimensions must not exceed 115cm (45in) |
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32kg (70lbs) per piece |
Travel to/from the United States via the Pacific |
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First/Business: 2 pieces Total
dimensions* of each piece must not exceed 158cm
(62 in)
Economy: 2 pieces Total dimensions*
of the 2 pieces must not exceed 273cm (107 in)
with no 1 piece exceeding 158cm (62 in)
Infants+: 1 piece Total dimensions
must not exceed 115cm (45in) |
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First/Business:
32kg (70lbs) per piece
Economy/Infants:
23kg (50lbs) per piece
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All other International |
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NIL |
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First: 40kg (88lbs)
Business: 30kg (66lbs)
Economy: 20kg (44lbs)
Infants+: 10kg (22lbs) |
IMPORTANT NOTICE:
For international long haul flights departing from London, Paris, Frankfurt and Moscow, China Eastern Airlines provides an additional 10kg (22lbs) complimentary baggage allowance, namely 50kg (110 lbs) of maximum weight for First Class guests,
40kg (88lbs) of maximum weight for Business Class guests and 30kg (66 lbs) of maximum weight for Economy Class guests.
If your itinerary involves a combination of flights to/from the USA and any other international destinations (eg Shanghai Los Angeles London Singapore Shanghai) the baggage allowance that applies on flights to the USA will apply for the entire journey. If you are travelling with other airlines we recommend you check with them regarding their baggage policy.
* Total dimensions are measured by adding together the width, height and depth of the bag.
+ Infants are aged under 2 years for International, Chinese domestic travel.
All Flights
In addition to the baggage referred to above, the following items may be carried free of charge.
- Infant's food for consumption in flight and Infant's carry basket*
- Wheelchair (fully collapsible)* and/or a pair of crutches and/or a walking stick and/or other prosthetic device for you if you are dependent on them.
*Infant's carry baskets and wheelchairs may be used to board the aircraft, then will be stowed in the aircraft hold.
Notes
Domestic Travel is defined as travel not combined with any international flights. International Travel is defined as travel between two or more countries including any flights within those countries when they are combined with any international flights.
For International travel, a passenger is entitled to the applicable international free baggage allowance. Additional baggage may be carried at a fixed baggage rate per piece. An excess fee or handling charge will be collected for each piece of baggage over the designated free baggage allowance and for each piece that is oversize or overweight.
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4. Seating |
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China Eastern Airlines does not guarantee you any, or any particular, seat even if your reservation is confirmed. You must accept any seat allotted on the flight even if this involves a downgrade, or wait until the next flight on which a seat is available in the class of service paid for.
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5. Overbooking Notice |
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There is a chance a seat will not be available on a flight even if your reservation is confirmed. This is due to the common practice in the airline industry of overbooking. If an international flight is overbooked, no-one will be denied a seat until China Eastern Airlines calls for volunteers to give up their reservations in exchange for a payment of China Eastern Airlines ' choosing. If there are not enough volunteers China Eastern Airlines will deny boarding to reservation holders in accordance with its policy. People involuntarily denied boarding may apply for compensation in accordance with that policy.
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6. Insurance
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Personal and baggage insurance is recommended. Details may be obtained from China Eastern Airlines, or your travel agent
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7. Searches |
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China Eastern Airlines, government or airport officers may require you to submit to clothing and body searches, require you to submit your baggage to searches or inspections, and search or inspect your baggage with or without you.
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8. Right to Refuse Carriage |
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China Eastern Airlines reserves the right to refuse carriage to any person who seeks to travel in violation of applicable law, tariffs or the General Conditions of Carriage, or is otherwise in breach of these Terms and Conditions, or under the influence of drugs or alcohol, or it is necessary for the safety or comfort of other passengers or for the protection of property
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9. Smoking |
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Smoking is not permitted on any China Eastern Airlines aircraft |
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10. Dangerous Goods
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Dangerous goods fall into the following categories:
- Corrosives (acids, alkalis, wet cell batteries, mercury and articles containing mercury).
- Compressed Gases (flammable, non-flammable or poisonous such as camping gas, butane, propane, oxygen and aqualung cylinders).
- Poisonous and Toxic substances (such as arsenic, cyanides, insecticides and weedkillers).
- Explosives (munitions, fireworks and flares).
- Miscellaneous (dry ice, heat producing articles, engines).
- Infectious substances (such as bacteria, virus cultures)
- Flammable Liquids (such as lighter and heating fuels, petrol and turpentine).
- Organic Peroxides (such as bleaching powders and peroxides).
- Radioactive materials (Matches and articles easily ignited)
- Disposable lighters (refills and book matches)
- Oxidising Materials (such as pool chemicals, fibreglass and repair kits)
- Other Dangerous Articles (such as magnetised material).
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